Describe the issue safely
Provide the appliance type, location, visible concern and photos without opening, altering or testing gas fittings yourself.
Gas work needs qualified attention and should never be treated as a casual household repair. Felix Property Care helps assess the requested gas-plumbing task, clarify access and coordinate work that falls within the appropriate licensing and safety requirements.
Tell us whether the request involves an appliance connection, suspected fault, pipework change or another specific concern. Photos of the location, appliance details and access are useful, but never dismantle fittings or test for leaks with a flame. The information is used to determine the appropriate next step, not to guide unsafe do-it-yourself work.
If you can smell gas, hear escaping gas or believe there is an immediate danger, move away from the area, avoid flames, switches and ignition sources, and contact the relevant emergency service or gas network emergency line. A normal website booking is not an emergency-response channel.
For non-urgent property maintenance, we can also look at related water-leak concerns or general handyman tasks, but gas work remains separately scoped because licensing, parts and testing requirements are different. We will explain what information or specialist attendance is needed before a booking is confirmed.
Every property is different, so the final inclusions are confirmed from your photos, access details and priorities. A typical gas plumbing visit can cover the following agreed tasks.
A simple four-step process keeps expectations clear and helps us arrive prepared for the property.
Provide the appliance type, location, visible concern and photos without opening, altering or testing gas fittings yourself.
Urgent smells, sounds or danger require immediate emergency action rather than an online quote or scheduled visit.
We identify the appropriate trade requirement, access, likely information needed and the work that can be quoted.
A suitable visit or referral is coordinated with the agreed scope and safety expectations made clear.
Send them with your quote request for a faster, more accurate scope.
Good details help avoid delays and ensure the request reaches the right person. Before contacting us, gather the following without disturbing any fitting:
Do not use the booking form for an active gas smell or immediate danger. For ordinary planned work, make the appliance area accessible and keep pets and children away. Water-related issues should be submitted through water leak services, while mounting, patching or minor non-gas repairs belong under handyman services.
Gas work is regulated and must be handled under the appropriate licensing requirements. It should never be folded into an unrelated handyman booking.
Leave the affected area, avoid ignition sources and electrical switches, and contact the relevant emergency service or gas network emergency line.
Usually not. We need context, appliance details, access information and a clear description to determine the appropriate next step.
For separate non-gas maintenance needs, explore water leak help and general handyman services.
Tell Felix Property Care what needs attention, when you would like it completed and anything we should know about access. We will help turn that into a clear, practical service plan.